Healthcare · multi-site group
Patient operations re-engineered without disrupting care.
A multi-site healthcare group whose patient journey, throughput and finance lived in three separate worlds. We engineered a single operating fabric.
+27%
Throughput
−44%
No-shows
−82%
Manual entry
+22 pts
NPS
Challenge
What was breaking.
- Patient intake, scheduling and clinical data were fragmented across systems and sites.
- Operations leadership had no daily throughput or capacity view.
- Manual data entry consumed thousands of hours per quarter.
- Finance and clinical reconciliation took 9 days every month-end.
Approach
How we re-engineered the operating model.
01
Patient-flow operating model
Re-mapped the patient journey from referral through reconciliation as one continuous workflow.
02
Intake automation
Automated scheduling, reminders and pre-visit data capture across all sites.
03
Clinical-financial reconciliation
Reconciled clinical and financial data inside a single executive dashboard.
04
Operating cadence
Installed a weekly operating cadence anchored to a single source of truth.
"They behave like an operating partner, not a vendor. That distinction is everything."
— CEO, Healthcare Network
Next Step